betjil Privacy Policy

betjil collects the following categories of personal data from players:

betjil collects personal data through the following means:

• Direct interactions: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a survey, you provide data directly to betjil.
• Automated technologies: When you visit betjil.live or use the betjil app, technical data is collected automatically through cookies, server logs, and similar tracking technologies. This includes your IP address, device identifiers, and browsing behaviour on the platform.
• Third-party payment processors: When you make a deposit or withdrawal via bKash, Nagad, Rocket, or bank transfer, betjil receives transaction confirmation data from the relevant payment processor.
• Identity verification providers: betjil uses trusted third-party KYC service providers to verify the identity documents you submit. These providers may return verification results and risk scores to betjil.
• Fraud prevention services: betjil uses third-party fraud detection tools that may collect and analyse technical data about your device and behaviour on the platform to identify suspicious activity.

betjil uses your personal data for the following purposes:

• Account management: To create and manage your betjil account, verify your identity, and maintain accurate records.
• Transaction processing: To process deposits, withdrawals, and bonus payments accurately and securely.
• Legal compliance: To comply with anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and other applicable legal obligations.
• Platform security: To detect, investigate, and prevent fraud, cheating, money laundering, and other prohibited activities on betjil.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact betjil support.
• Responsible gaming: To monitor gaming behaviour and identify players who may be showing signs of problem gambling, so that betjil can offer appropriate support tools.
• Platform improvement: To analyse how players use betjil and identify areas where the platform can be improved.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications. You can opt out at any time.

betjil processes your personal data on the following legal grounds:

• Contractual necessity: Processing your identity data, contact data, and financial data is necessary to fulfil betjil's contractual obligations to you — including operating your account, processing transactions, and providing gaming services.
• Legal obligation: betjil is required by law to collect and retain certain data for AML compliance, KYC verification, and regulatory reporting purposes. This processing is mandatory and cannot be opted out of.
• Legitimate interests: betjil processes technical data and gaming data to detect fraud, maintain platform security, and improve the betjil service. These legitimate interests are balanced against your privacy rights.
• Consent: Where betjil processes your data for marketing communications or optional analytics, this is done on the basis of your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

betjil does not sell your personal data. betjil may share your data with the following categories of third parties, strictly on a need-to-know basis:

• Payment processors: bKash, Nagad, Rocket, and banking partners receive the minimum data necessary to process your transactions.
• KYC and identity verification providers: Trusted third-party services that verify the identity documents you submit during account verification.
• Fraud prevention and security providers: Services that help betjil detect and prevent fraudulent activity on the platform.
• IT and hosting providers: Companies that provide the technical infrastructure on which betjil operates. These providers are contractually bound to process data only on betjil's instructions.
• Regulatory and law enforcement authorities: betjil may be required by law to disclose personal data to government agencies, regulators, or law enforcement bodies. betjil will comply with all lawful requests.
• Professional advisers: Lawyers, auditors, and accountants who provide professional services to betjil, subject to strict confidentiality obligations.

betjil retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements.

• Account data: Retained for the duration of your betjil account and for a minimum of 5 years after account closure, in line with AML regulatory requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• KYC documents: Retained for a minimum of 5 years after the end of the business relationship, as required by applicable regulations.
• Support communications: Retained for 3 years from the date of the interaction.
• Technical and log data: Typically retained for 12 months, unless required for longer periods for security or legal purposes.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications.

When personal data is no longer required, betjil will securely delete or anonymise it so that it can no longer be associated with you.

betjil implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and betjil's servers.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls that restrict internal access to personal data on a strict need-to-know basis.
• Regular security audits and penetration testing of betjil's platform and infrastructure.
• Two-factor authentication options for player accounts.
• Continuous monitoring for suspicious activity and potential data breaches.

While betjil takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your betjil account and never share your login credentials with anyone.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, betjil will notify affected players and relevant authorities as required by applicable law.

betjil uses cookies and similar tracking technologies on betjil.live and in the betjil app. Cookies are small text files stored on your device that help betjil recognise you, remember your preferences, and understand how you use the platform.

betjil uses the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional cookies: Remember your preferences, such as your preferred language and display settings, to improve your experience on betjil.
• Analytics cookies: Help betjil understand how players navigate the platform, which pages are most visited, and where improvements can be made. Data collected is aggregated and anonymised where possible.
• Marketing cookies: Used to deliver relevant promotional content to you on betjil. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of betjil. For more details on how to manage cookies, refer to your browser's help documentation.

As a betjil player, you have the following rights in relation to your personal data. To exercise any of these rights, contact betjil at [email protected]. betjil will respond within 30 days.

betjil is strictly an 18+ platform. betjil does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on betjil or provided personal data to betjil, please contact us immediately at [email protected].

Upon receiving such a notification, betjil will promptly investigate and, if confirmed, will close the account and delete all associated personal data. betjil uses age verification checks during registration and KYC to prevent minors from accessing the platform.

betjil reserves the right to update this Privacy Policy at any time. When material changes are made, betjil will notify registered players via email or a prominent notice on betjil.live prior to the changes taking effect. The updated policy will always be available at betjil.live/privacy-policy with the revised effective date clearly displayed.

Your continued use of betjil after any update to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should stop using betjil and may request account closure by contacting support.

If you have any questions, concerns, or requests relating to this Privacy Policy or betjil's handling of your personal data, please contact the betjil Data Privacy team using the details below:

• Email: [email protected]
• Subject line: Privacy Request – [Your Registered Email]
• Live Chat: Available 24/7 via betjil.live and the betjil app

betjil will acknowledge all privacy-related requests within 5 business days and provide a full response within 30 days. Where a request is complex or involves a large volume of data, betjil may extend this period by a further 30 days, in which case you will be notified of the extension and the reason for it.

This Privacy Policy was last updated in January 2025 and applies to all personal data collected by betjil from that date.